F.A.Q

No, it is absolutely FREE. If you want to submit a request to buy a part, there are no costs.

Any request that does not fit into the most common categories visible will go into the 'Other Parts' section.

When buying any goods from outside your economic zone, we suggest you check with your local customs office if any tax or import duty is applicable.

As we have many suppliers, we ship from multiple locations. Depending on the buyer's preference, we choose the supplier who provides the most qualitative part and the fastest delivery time.

Yes, we can ship our parts to anywhere in the world. The Buyer is responsible for paying for freight and any additional export charges.

1-day delivery is possible via air shipping with additional costs.

The numbers are typically found on the plate, located on the right side of the forklift console, along with the information regarding the forklift’s weight capacity.

We are truly sorry to learn of this. First of all, you must contact our after-sales service to open a dispute. We will accompany you throughout your process. You will need to take pictures of the anomaly, do not throw away your defective item and do not attempt to repair it. In the event of an incomplete product, we will analyze the missing parts together.

Anyway, as soon as your product breaks down, when it is first put into operation or after several uses, you must immediately notify us without carrying out any repair / modification on your item, failing which the warranty will not be guaranteed. May no longer apply. In the event that the expertise confirms a manufacturing defect, the regulations allow us to favor the repair or exchange of your product.

You have a period of 14 (particular) working days from the date of delivery of your order to return any item that does not suit you, in its original packaging and in good condition, suitable for re-marketing. You can request an exchange or refund without penalty, with the exception of return costs (article L.121-20 et seq. Of the Consumer Code). Remember to return your product to us in its original packaging with all of its accessories. Return costs in the event of withdrawal remain the responsibility of the customer. After receipt and acceptance of your package by our services, depending on the nature of the product, available stocks and according to your wishes, we will offer you: the reshipment of a new product, reimbursement by check, Credit note.
First contact our customer service by phone or via the contact form. Depending on the reason for your return and the nature of the products, the advisor will explain the return conditions to you. Your return package must be carefully prepared: put the product back in its original box with all its accessories: cords, instructions... Then place everything in the box that will be used to make the return. Place a letter with your exact contact details and your order number in the return box. Carefully close the return box and write the Lynx Parts Inc address on it.

When the shipment of your order is notified to you by email, we advise you to follow the delivery of your package through the carrier's network. Once your package has been shipped, we invite you to wait for the announced delivery time. This deadline is specified in the shipping confirmation email. The delivery time has passed and you still have not received your order: We advise you to check again with the service provider if the package is not pending. If not, contact our customer service. The advisor will search for your package and provide a solution to your situation.

We continue to take all necessary precautions to ensure your safety and that of our partners. Lynx Parts Inc makes every effort to offer you, as far as possible, the best possible experience to support you in your projects. You can therefore continue to make your purchases and obtain pre-sales or after-sales assistance, by contacting our Customer Service by email, via the contact form or by phone. We are convinced that together we will be able to face this exceptional test. Take care of yourself and your loved ones !